FETC: Automotive Sales and Support Services NQF4

Purpose of the Qualification

The purpose of this qualification is to provide learners, education and training providers and employers with the standards and the range of learning required to work effectively in various sub-sectors of the industry as automotive salespersons. The primary skill that is recognized in this qualification is the ability to apply the fundamental competencies of automotive sales with reference to recognizing and responding to prospective clients of the organisation within identified functional areas of sales.

This qualification focuses on developing the skills and knowledge necessary to perform as a competent person in the automotive sales industry. It also provides learners who have gained relevant experience in the workplace with an opportunity to obtain credits through an RPL process.

This qualification substantiates the natural progression of a journeyman into the sales industry. There is little articulation sideways with the exception of “Service Advisor” at the same level or graduating vertically into a management related qualification.

A person acquiring this qualification will have the skills, knowledge and experience to:

• • Plan quarterly sales.
  • Perform vehicle sales.
  • Ensure client satisfaction.