FETC: Automotive Sales and Support Services NQF4

The FETC: Automotive Sales and Support Services NQF4 sets the standard for working as an automotive salesperson across the motor industry’s sub-sectors. Its core focus is applying the fundamentals of vehicle sales: identifying prospective clients, responding to them effectively and managing the sale within the dealership’s sales functions.

The qualification develops the knowledge and skills needed to perform competently in automotive sales. Employees who already have relevant sales experience can also earn credits towards it through Recognition of Prior Learning (RPL).

It offers a natural progression for experienced staff moving into vehicle sales. The main sideways move at the same level is into a Service Advisor role. The main step up is into a management qualification.

On completion, learners will be able to:

• Plan quarterly sales
• Carry out vehicle sales
• Ensure client satisfaction