Supervisory Techniques NQF 4

The Supervisory Techniques NQF 4 programme equips current and aspiring supervisors with essential leadership, communication, and operational skills needed to effectively manage teams in manufacturing and production environments. This qualification focuses on practical supervisory techniques, workplace safety, performance management, and team development to drive productivity and foster a positive work culture.

Purpose of this programme:

This programme is designed to equip current and potential supervisors and team leaders with the following skills:

• Teams and Team Management
  • Motivating Teams
  • Prepare to receive a member into a team
  • Introduce the new member of the team
  • Explain how the performance of a team is monitored
  • Manage interpersonal team processes to achieve required outputs.
• Formal Meetings
  • Prepare for a meeting
  • Conduct a meeting
  • Demonstrate techniques to deal with differing views during a meeting
  • Distribute records for a meeting
• Performance & Setting Goals
  • Set performance goals and measures
  • Formulate development plans
  • Monitor and evaluate performance
  • Evaluate achievement of work unit objectives
• Corrective Actions
• Supervisor Skills
  • Role of the Supervisor
  • Qualities of Supervisors
  • Supervisory Skills
  • Plan, organise and allocate work.
• Understanding Different Cultures
• Conflict Management
  • Reasons for Conflict
  • Traditional sources of conflict
  • Discrimination (gender, race, language)
  • Methods to deal with Conflict
  • Participate in a conflict resolution / management process
  • Evaluate conflict resolution / management process
  • Monitor and respond to conflict resolution / management process